Using call resolution techniques to minimize the number of times a call is transferred.Answering all incoming calls to the Call Centre with a live voice during regular business hours.Embedding citizen service standards and performance measures in all business plans and supporting service excellence across all levels of the corporation.Ensuring that public offices and facilities are accessible to those with special needs.Providing close and convenient community based access to municipal services in Citizen Service Centres and through e-government solutions.
Continuously monitoring, evaluating and improving our service level and implementing a process to measure our successes and get feedback from citizens.This can include strategies such as using the vacation rule on e-mail to advise of a return date and updating voice mail messages to reflect absences from the office. Creating a welcoming atmosphere, acknowledging citizens immediately, responding promptly to messages and inquiries and providing citizens with information as to our availability.Providing services in both official languages in response to community needs.Providing clear, concise and accurate information and resources in a professional, courteous and helpful manner and in a variety of ways - in person, by telephone, mail, facsimile, e-mail and on the City of Greater Sudbury website.The City of Greater Sudbury is committed to: Corporately we foster an ‘open for business’ attitude and work to simplify procedures and eliminate red tape. finding alternatives for the citizens when we cannot help.Īs a corporation, we support risk taking and problem solving and encourage innovation within the framework and guidelines provided to us by Council.taking ownership for achieving conclusion to an issue and.being accountable for our individual actions and decisions.treating all citizens fairly and equitably.listening to citizens and valuing their individual needs, experiences and differences.actively greeting citizens and ensuring that staff are clearly identified.Our employees go the extra mile for citizens by: This ensures that service is responsive to unique needs while addressing core services, policies and safety standards.
ELINKS SUDBURY PROFESSIONAL
They use their common sense along with their technical and professional knowledge to make timely and effective decisions. Staff are positive and empowered to make effective and pro-active decisions when dealing with citizens. The City of Greater Sudbury promotes a ‘can do’ attitude amongst employees. We exist to serve our community and our goal is to provide citizens with great service that consistently exceeds citizens’ expectations. The City of Greater Sudbury is committed to creating a challenging and rewarding work environment in which Employees are motivated to respond to the needs of our citizens by providing the highest quality service in all municipal facilities, programs and service areas.
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